I HAVE A DISCOUNT OR PROMOTIONAL CODE, HOW DO I USE IT?
Make sure you type your code into the ‘have a voucher’ box which you will find underneath your items on the ‘my bag’ page when you checkout. Click on apply for it to apply the discount to your order. If you do not apply your code at this point we can't apply it to the same order later on or once you have placed the order (though you might be able to use it on a subsequent order). Please note only one discount offer can be used per order and always check specific terms and conditions supplied with the offer or promotion, or visit our Terms and Conditions for Promotions.
USING THE WEBSITE
WHERE DOES KATIES SHIP TO?
Katies ships within Australia and New Zealand.
HOW MUCH DOES DELIVERY COST?
Katies charges a flat rate of $12.95 for any purchase to be shipped within Australia and New Zealand for all orders under $150. Shipping is free for all orders with a total value over $150.
WHICH COURIER COMPANY DOES KATIES USE?
Katies ship through Toll Track & Trace for all online orders and Australia Post for some hard-to-reach areas within Australia. We ship via Toll Priority for New Zealand orders.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Australian deliveries are usually within 3-10 days of the order being placed, with delivery in metro areas usually within 2 business days. Please allow up to 20 days from date of order for New Zealand orders.
MY ORDER HASN'T ARRIVED
If your order has not arrived within the allocated timeframe or you have any queries relating to delivery, please email us at info@Katies.com.au. If you have special instructions relating to your delivery, please be sure to indicate these in 'additional instructions' located in the top right hand corner of the checkout page.
IF THERE IS A PROBLEM WITH MY ORDER, WHO DO I CONTACT?
If there is a problem with your order contact us here.