How can we help?

Our office hours are Monday to Friday 9am – 5.30pm AEST.
We are closed on Public Holidays.

Customer Care

Our call centre hours are Monday to Friday 9am – 5.30pm AEST.

Due to the high call volumes we are currently experiencing please allow longer than usual wait times. Please leave a voicemail or Contact Us via the form on this web page.

Australia           1800 151 110

New Zealand     64 9884 1254



For all customer queries, please email us using this form.

Please note that we are receiving a higher than normal volume of enquiries – we are experiencing longer than usual wait periods. We apologise for this delay.


Katies Customer Service Team
PO Box 7
St Peters, NSW 2044


For information about the National Relay Service for hearing and speech-impaired people, please refer to the below link: National Relay Service | Australian Government Department of Health 

For information about the Translating and Interpreter Service for people who speak languages other than English, please refer to the below link: Translating and Interpreting Service (TIS National)