Purchasing Third Party Partners products from Katies
Third Party Partners supplies Katies customers with products direct from their warehouse. Third Party Partners products on Katies are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.
Please Note: Third Party Partners products on Katies are excluded from all promotional activity and do not contribute to your seasonal rebate spend.
Third Party Partners products are subject to the same great Shipping and Delivery services as our other Katies Online items, there are just a few details to note;
You are welcome to return your Third Party Partners product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the below options.
Please allow up to 15 working days for your return to be processed.
Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.
Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.BOOK MY RETURN
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $8.95*.BOOK MY COLLECTION
Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.
*Courier Pickup: Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.