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Delivery Information

 

Shipping to Australia? 

If you spend over $80, delivery is free!

  • Purchases under $80 will attract a $10 delivery fee.
  • Your parcel will be delivered within 7-10 business days (excluding weekends and public holidays) from the day you placed your order.
  • Delivery may take longer in remote or rural areas, or during promotion and sale periods.
  • Your order will be delivered by Toll (Metro) or Australia Post (Regional).
  • You will receive an email once we have dispatched your order, which will contain the tracking number, so you can track your parcel straight to your door.
  • We offer free delivery for return orders, see our Returns Policy.

Shipping to New Zealand? 

If you spend over $80, delivery is free!

  • Orders under $80 will attract a $15 delivery fee
  • Your parcel will be delivered within 7-14 business days (excluding weekends and public holidays) from the day you placed your order.
  • Delivery may take longer in remote or rural areas, or during promotion and sale periods
  • Your order will be delivered by Seko trackable service, track below.
  • You will receive an email once we have dispatched your order, which will contain the tracking number, so you can track your parcel straight to your door.
  • For returns please see our Returns Policy.

 

Australian Delivery options

At the checkout you have three delivery options:

1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

Authority to leave

If you are not home your parcel will be left at your front door with no signature required (Katies cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

2. Click & Collect

Collect your online purchase at your local store. Purchases under $60 will attract a $5 flat fee. If your items aren't available at your local store, we'll ship them there for you at no extra cost.*

Click and Collect orders will be delivered to stores by Toll IPEC if item is not available in selected store and can take up to 14 business days (excluding weekends and public holidays).

For more information about Click & Collect click here.

3. Parcel Point

Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint.

You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.


DELIVERY OVERVIEW

Orders are not delivered on weekends or public holidays.

Free shipping is available on orders over AUD $80. Free shipping will be automatically applied to all shopping baskets over AUD $80.

Orders will be dispatched within 48 hours of time of order however there may be delays during busy periods (including sales).

New Zealand orders which are equivalent to NZ$400 may incur customs charges and duties charged by the NZ Customs Service, these must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

If you have not received your order within 10 BUSINESS days from dispatch, please contact our Customer Care team on info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

Please note: If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.

DELIVERY PROCESS

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

You have the option to have your item delivered with or without a signature of receipt. If an unsuccessful delivery attempt is made by the courier, they will leave a calling card for you. You have the option to sign this giving authorisation for your order to be left unattended in the event that you’re not home at the next delivery attempt.

If you select to have your order delivered without a signature, you will need to provide instructions at checkout of the secure location where your parcel can be left. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated delivery address.


TRACKING YOUR ORDER

Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

Please allow up to 24 hours for your tracking number to be activated.

You can also track the status of your order for Australia Post or for Toll.

 

PARTIAL ORDERS

Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.

LOST OR DAMAGED GOODS

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Katies is not liable for any costs associated with resending an order due to delivery address details being incorrect.

If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

CLICK & COLLECT

This delivery option enables you to shop online and pick up your purchase in your nominated Katies store, free when you spend $60. Simply select your preferred pick up store in the online checkout. Your order will be prepared for collection at your nominated store.

Orders will be available for collection within 7-10 working days from the date of order (please allow up to 10 working days for WA orders).

You will receive an email and SMS with a unique pick up code when your order is ready for collection.

SISTER BRAND DELIVERIES

Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

For more details about our Sister Brand Returns policy please click here

EZIBUY DELIVERIES

EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and Katies items, you will receive 2 parcels (at no extra charge of course).

EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.

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