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 We are experiencing high demand

Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes.

  • You may experience a delay in receiving your email shipment notification. We apologies for any inconvenience this may cause.
  • Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.

 

Items in your order may ship separately

We are currently shipping items from multiple locations

  • Individual items in your order may ship separately and arrive separately.    

 

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

 

 

Australian Delivery options

At the checkout you have three delivery options:

1. Standard delivery

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

Authority to leave

If you are not home your parcel will be left at your front door with no signature required (Katies cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)

2. Parcel Point Is Temporarily Unavailable

Enjoy no-fuss parcel pick up and returns with ParcelPoint, an affordable, trackable service that is available at hundreds of local stores. ParcelPoint services are open 7 days a week and are open late for your convenience. You can also make a return with ParcelPoint.

You will be notified via Email and/or text message (SMS) when your items are ready for collection, please make sure to bring photo ID when collecting your parcel.

3. Click And Collect

Click & Collect is a fast and convenient service which allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost.


DELIVERY OVERVIEW

Orders are not delivered on weekends or public holidays.

Free shipping is available on orders over AUD $100. Free shipping will be automatically applied to all shopping baskets over AUD $100.

Orders will be dispatched within 48 hours of time of order however there may be delays during busy periods (including sales).

New Zealand orders which are equivalent to NZ$400 may incur customs charges and duties charged by the NZ Customs Service, these must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

If you have not received your order within 10 BUSINESS days from dispatch, please contact our Customer Care team on info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

Please note: If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.

DELIVERY PROCESS

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

You have the option to have your item delivered with or without a signature of receipt. If an unsuccessful delivery attempt is made by the courier, they will leave a calling card for you. You have the option to sign this giving authorisation for your order to be left unattended in the event that you’re not home at the next delivery attempt.

If you select to have your order delivered without a signature, you will need to provide instructions at checkout of the secure location where your parcel can be left. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated delivery address.


TRACKING YOUR ORDER

Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

Please allow up to 24 hours for your tracking number to be activated.

You can also track the status of your order for Australia Post or for Toll.

 

PARTIAL ORDERS

Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.

LOST OR DAMAGED GOODS

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Katies is not liable for any costs associated with resending an order due to delivery address details being incorrect.

If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

SISTER BRAND DELIVERIES

Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

For more details about our Sister Brand Returns policy please click here

EZIBUY DELIVERIES

EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and Katies items, you will receive 2 parcels (at no extra charge of course).

EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.

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