Katies Denim Jacket
DELIVERY INFORMATION
If you spend over $150, delivery is free!
- Purchases under $150 will attract a $12.95 flat fee.
- Your parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Australia Post.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
Shipping to New Zealand?
We offer $15 AUD flat rate shipping to New Zealand
- Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- Your order will be delivered by Seko trackable service.
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- We offer free delivery for return orders, see our Returns Policy
- Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.
Third Party Partners/Sister Brand products
- Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Katies items, you will receive two or more parcels (at no extra charge).
- Purchases are excluded from click & collect.
For more information, please visit our Third Party T&Cs
Delivery Options
Standard Delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (Katies cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).
For details on returns options for sister brand products, please visit our Third Party T&Cs
RETURNS & EXCHANGES
KATIES ONLINE RETURNS
Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form, which you can download here.
Final Sale Items
All Final Sale items are non-refundable for change of mind, in store or online. Our return policy is in addition to your rights under the Australian Consumer Law.
Free store exchange
Looking to exchange your item? Simply head into any of our Katies stores for a free exchange of your items within 30 days of receiving your order. Find my local store
ParcelPoint
Print your label and drop your return into your local ParcelPoint store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days. Prices start at $6.95*! Book my return
Seco Returns
Easy returns with SEKO. Print your label & You'll be emailed tracking details to check the progress of your return back to our warehouse. Print my label
Courier Pickup
*Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.