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General

  • Katies is a registered brand owned by Specialty Fashion Group Ltd.

     

    All rights, including copyright, in this website are owned by or licensed to Katies. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.Katies.com.au.

     

    Prices and product styles may vary from store to store, and online. Products available while stocks last. Prices are subject to change without notice. All prices are in AUD.

  • Errors

    From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

  • Click & Collect

    Click & Collect orders are available from Katies stores in Australia only. View the Click & Collect  full terms and conditions.

  • Refunds

    View full terms & conditions on refunds.

  • Katies gift cards

    *A Gift Card is valid for 12 months from date of issue and can be redeemed on the Katies website and in Katies stores only throughout Australia and New Zealand. Please ensure you purchase for the correct country in which the recipient will spend their card. Refunds are not available on this item. $10 is the minimum value and $500 is the maximum Gift Card value a customer can purchase. For any values over $500, a customer will need to receive a second card. A customer does not need to spend the full value of the card in one transaction. The remaining value is stored on the Gift Card. Any remaining balance on the Gift Card cannot be redeemed for cash or refund. A Gift Card cannot be topped up. Katies Rewards points are not earned when a customer purchases a Gift Card. Promotions, Coupons and Gift cards may not be used toward the purchase of a Gift Card.

Website Use T&Cs

  • Katies is a registered brand owned by Specialty Fashion Group Limited ABN 43 057 569 169.

    These Website Use Terms and our Privacy Policy apply to your access to and use of this website. By accessing, browsing, or using this website, you acknowledge that you have read, understood and agreed to these Terms and the Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please do not use this website.

  • Membership and Online Shopping

    If you register as a member of our website or order products from our online shop, our Membership Terms and our Online Shopping Terms (as applicable) also apply. However, these Website Use Terms also apply to your use of this website. These Terms prevail to the extent of any conflict.

  • Intellectual property

    Material and content displayed on or comprised by this website including text, graphics, logos, button icons, images, the website layout and software is subject to copyright owned by Katies or its suppliers. That material and content is protected by the Copyright Act 1968 (Cth) and other international copyright laws. Brands, names, images and logos displayed on the website may be the subject of registered trade marks of Katies or its suppliers and protected by the Trade Marks Act 1995 (Cth) and other international trade mark laws. You may access, display, download and print portions of the website only for personal non-commercial use or for good faith commercial dealings with Katies, and subject to these Terms. This permission is subject to you not modifying or republishing the content displayed on this site, keeping intact all copyright, trade mark, and other proprietary notices, and any additional restrictions or express exceptions displayed on the website. Any other use of material on this website including the reproduction, modification, distribution, transmission, re-publication or display of the content on this site is strictly prohibited.

  • Information on the website

    Information on this website may or may not change from time to time. It is not promised or guaranteed to be correct, current or complete. This website may contain technical inaccuracies or typographical errors. To the extent legally permitted by the Australian Consumer Law, Katies assumes no responsibility (and expressly disclaims responsibility) for updating this site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision based on information on this website.

  • Advice

    This website may contain advice and other tips and information including in relation to clothing and fashion. That advice and information is of a general nature only. It should not be relied on as applying to your specific situation. Obtain specialist advice in appropriate situations.

  • Third-party material

    This website may provide links or references to third party websites (Linked Sites) or display material sourced from a third party (including a product supplier or consumer) (Third Party Material). Katies is not responsible for and does not endorse: (a) the content of Linked Sites or Third Party Material; (b) any use or misuse of information you may supply to or obtain from a Linked Site or any Third Party Material; or (c) any goods or services offered via Linked Sites. Katies does not warrant or represent the accuracy, utility or any other characteristic of Third Party Material or information or content appearing on Linked Sites. Katies is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from this website.

  • Viruses

    You are responsible to protect your computer from malicious or destructive content and programs such as viruses, worms and Trojans, and to protect your information as you deem appropriate.

  • Use of this website

    You agree to comply with all domestic and international laws applicable to your use of this website. Without limitation, you agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website, including by uploading or transmitting through the website any viruses, worms, trojans or other potentially destructive programs designed to interfere with, interrupt or disrupt the normal operating procedures of this website or any computer. You must not impersonate or misappropriate the identity of another person. Use of this website in contravention of these Terms may result in you being banned from the website and being liable to Katies for breach of contract and/or infringing applicable law.

  • Contribution of content

    Katies may allow user-generated content on this website including video, photos, wall posts and comments, at its discretion from time to time. However, Katies is not responsible for the content submitted and does not endorse the opinions expressed by the users of this website.

     

    You must not post on this website any material that is abusive, defamatory or obscene or which is contrary to law or to the rights of any party. Katies may block or delete from this website any material you post that Katies decides contravenes those requirements.

     

    By submitting content, you agree that Katies may use this content including your name, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you. You promise that all content you submit is your original work and that submitting it does not infringe the intellectual property or other rights of any person.

  • Disclaimer of warranty

    You use this website at your sole risk. To the extent legally permitted, all materials, information, products, programs and services are provided “as is", with no warranties, conditions, representations or guarantees (Warranties) whatsoever. To the extent legally permitted, Katies expressly disclaims all implied, statutory and other Warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary and intellectual property rights. Without limitation, Katies does not represent or warrant that the functions within this website will be uninterrupted, error-free or secure, that any defects will be corrected, or that the website or the server that makes this website available is free of viruses or other harmful elements. You agree that in using this website you have not relied on any Warranty made by Katies not expressly contained in these Terms. You understand and agree that if you download or otherwise obtain materials, information, products, software, programs or services, you do so at your own discretion and risk and that you will be solely responsible for any damages that may result, including loss of data or damage to your computer system.

     

    If applicable law prohibits the exclusion of any of the Warranties referred to above, to the extent legally permitted, Katies limits its liability for breach of any such Warranties to resupply of the affected products or services or payment of the cost of resupply of the affected products or services, at Katies’s discretion.

  • Limitation of liability

    To the extent legally permitted, Katies is not liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type related to or arising from: (a) this website; (b) any use of this website or of any site or resource linked to, referenced or accessed through this website; or (c) the use or downloading, or access to, any materials, information, products or services, including, without limitation, any lost profits, business interruption, lost savings or loss of programs or other data. These exclusions apply even if Katies is expressly advised of the possibility of such damages and extend to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and Katies’s maximum aggregate liability to you for all losses, damages and other amounts referred to in the above exclusions of liability under any cause of action referred to in the above exclusion of liability is limited to AUD50.00.

  • Indemnity

    You agree to indemnify, defend and hold harmless Katies from and against all losses, expenses, claims, proceedings and damages of every kind due to or arising out of any violation of these Terms, the rights of another party or any applicable law or arising out of any activity related to your account, by you or any other person accessing this website using your Internet account. The indemnity in this clause extends to and applies for the benefit of Katies’s officers, directors, employees, agents, contractors, licensors and suppliers.

  • Password security

    If you are allocated a password to access any part of this website, you are responsible to prevent the password being disclosed to any third party.

  • Privacy

    Your privacy is important to Katies. By providing your details to Katies via the website, you consent to Katies maintaining, recording, holding and using that information to process orders, to improve service to customers and to inform you of promotions. Further information about the collection and use of your personal information is contained in our Privacy Policy, our Online Shopping Terms and our Membership Terms.

  • Applicable law

    These Terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts.

  • Variation

    Katies may alter these Terms from time to time by posting the altered version on this website. You should visit the website regularly to keep up to date with any alterations. By continuing to use this website, you accept the Terms current at the time you access and use it.


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Membership T&Cs

  • Katies is a registered brand owned by Specialty Fashion Group Limited ABN 43 057 569 169.

  • Receiving news and offers from us

    I accept that by becoming a member of the Katies mailing list and rewards program, I will receive periodic notification via email, text messaging and or conventional post outlining news, offers and other information relevant to their products and services or third party products and services. I understand that it is my right to unsubscribe at any time by forwarding a request via the website “unsubscribe" or via email, stating "unsubscribe" in the subject box. I understand that all requests for deletion will be processed within 14 days from request date.

  • Your information

    I understand that all personal information I provide including joining as a member, competition entries, makeover entries or requests for expert advice will reside in a centralised database at Katies head Office in Alexandria, Sydney, Australia. All my personal information with be dealt with in accordance with the Katies Privacy Policy.

  • Website Use Terms and Conditions

    I understand that Katies’ Website Use Terms and Conditions also apply to my use of the Katies website and form part of the legal terms on which I use the website and participate in the Katies Membership and Rewards Program.


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Voucher T&Cs

  • These Voucher Terms set out the terms on which we issue discount or nominated value vouchers. They apply to physical vouchers and to voucher and discount codes we issue (Vouchers). By applying for or using a Voucher, you consent to these Voucher Terms and any other Voucher terms (Specific Voucher Terms) printed on the Voucher or listed on the website or email from us where the Voucher was offered.


    - Each Voucher type is identified by a voucher code and has different requirements and rewards including Specific Voucher Terms, in addition to these Voucher Terms. These Voucher Terms and all applicable Specific Voucher Terms must be met to be eligible for the Voucher and to receive the discount or offer covered by the Voucher. The Specific Voucher Terms override these Voucher Terms to the extent of any conflict. Examples of our current Vouchers include Reward Vouchers, Privilege Vouchers, Anniversary Vouchers and Birthday Vouchers.


    - Voucher values or discount rates or amounts, as applicable, are as specified on the Voucher. The maximum value of a Reward Voucher issued per transaction is $50. All value amounts are specified in Australian dollars. Vouchers with a face value can be redeemed in Australian dollars only.


    - There is a limit of one Voucher per household per offer unless the Specific Voucher Terms expressly provide otherwise.


    - Vouchers are intended for single use only on a single order unless the Specific Voucher Terms expressly provide otherwise.


    - Where a physical Voucher is issued to you, only the original Voucher will be accepted for use. You may be required to collect the Voucher from one of our stores. You must surrender the Voucher when you use it unless the Specific Voucher Terms expressly allow for multiple uses. You must not reproduce or copy the Voucher and the Voucher is not valid if reproduced or copied unless the Specific Voucher Terms expressly provide otherwise, for example by allowing you to print the Voucher from the relevant website or insert a Voucher code.


    - Vouchers are applicable to valid direct debit and credit card purchases only. They cannot be used for lay-by purchases whether for a deposit or payment.


    - Vouchers are usable only on or at our web site or stores. Some Vouchers may be limited to one specific site or channel – for example, a Voucher may only be for use at a physical store or only for online use; please check the Specific Voucher Terms. Without limitation, Reward Vouchers printed from a physical stores’ point of sale system cannot be used for online purchases. Reward Vouchers can be used in the issuing store on the day of issue and in other stores on the next business day, subject to expiry terms. Privilege, Anniversary and Birthday Vouchers that we email to you can be used online unless the applicable Specific Voucher Terms state otherwise.


    - In the case of a multiple-item order, the value of the Voucher is allocated to each item based on the proportion of the item's value to the total value of all items, excluding shipping, taxes and other charges.


    - Certain items may not be eligible for purchase using the Voucher. These will be notified in the Specific Voucher Terms. Generally, Vouchers cannot be used to purchase gift cards.


    - A Voucher cannot be used to pay for taxes, shipping and handling or other charges unless the Specific Coupon Terms expressly provide otherwise. Any Voucher offering free shipping applies only to shipping of products within the area we designate from time to time.


    - Some Vouchers are subject to a minimum purchase requirement. Taxes, shipping and handling and other charges do not apply towards meeting the minimum purchase amount.


    - A particular Voucher cannot be combined with any other offer or Voucher in the same order unless the Specific Voucher Terms expressly provide otherwise.


    - Each Voucher (excluding a single use Voucher, which expires on use) is valid for a limited time only and expires on the date specified in the Specific Voucher Terms unless used or terminated earlier in accordance with these Voucher Terms. Most Reward Vouchers expire 30 days after issue.


    - Vouchers are not for resale and are not redeemable for cash. If the order value is lower than the Voucher value, the remaining amount of the Voucher value is lost.


    - Physical Vouchers cannot be replaced if lost, stolen, mutilated, defaced, tampered with or deleted.


    - A Voucher cannot be applied to orders already placed.


    - If a Voucher is used and your entire order is cancelled or rejected, or if you return all items in your order, we will refund the actual amount paid subject to our applicable trading terms but the Voucher will no longer be valid.


    - If a Voucher is used and only part of your order is cancelled or rejected, or if you return only some of the items in your order, a partial Voucher discount will still be applied to the remaining item(s) that are processed.


    - Vouchers not available in conjunction with any other offer. All vouchers exclude purchases on Gift Cards.


    - We may discontinue, cancel or refuse to issue or honour a specific Voucher or Voucher type at any time for any reason without notice. This may occur for a range of reasons including due to errors associated with issuing or processing the Voucher or Voucher type or because we consider that you or the Voucher applicant have applied for or used the Voucher improperly or outside its intended purpose or operation or in breach of these Voucher Terms including any Specific Voucher Terms or because the Voucher has been tampered with or altered.


    These Voucher Terms cover only the Voucher itself. Our specified trading terms also apply to your purchases of products or services using the Voucher.


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Online Shop T&Cs

  • Katies is a registered brand owned by Specialty Fashion Group Limited ABN 43 057 569 169. The following Terms, together with our Privacy Policy, Voucher Terms and Website Use Terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.

     

    While you should ensure you are comfortable with all our Terms, here are some quick links to key sections:

     

    - Delivery/Shipping

    - Returns

  • Buyers

    You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

     

    You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

  • Orders

    Once you submit an order, you can cancel the item if logged in, within 30 minutes of placing it (excluding gift card purchases) within the "My Account" section. All orders are subject to acceptance by us, at our discretion.

  • Special offers

    We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

  • Prices

    All prices are in Australian dollars on Katies.com.au. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

  • Payment

    The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.

     

    Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

  • Errors

    From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

  • Availability

    All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

  • Delivery/Shipping

    We ship within Australia and New Zealand only. We charge a fixed cost of $10 for deliveries within Australia (as varied from time to time and subject to a surcharge for large orders). For other destinations, shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

     

    We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@Katies.com.au or calling 1800 151 110 (within Australia) or 0800 54 22 22 (within NZ). Our team is available from Monday - Friday 8.30am-5.00pm AEST. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

     

    We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.

     

    If you choose to sign for your item you will generally need to be available between 7.00am and 5:00pm to receive the delivery. You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection" notice left by the courier at the time of delivery.

  • Free Shipping Promotion

    From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

  • Damage

    If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.

  • Risk

    Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

  • Title

    Goods ordered by you remain our property until you pay for them in full.

  • Product warranties

    To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.

  • Returns

    Please see our returns information.

  • Limitation of liability

    To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD$5.00.

  • Indemnity

    You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

  • Vouchers

    If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions apply.

  • Contacting us

    You can contact us using any of the following methods:

    - By calling 1800 151 110 (within Australia) or 0800 542 222 (within NZ) between 9am - 5pm Australian EST Monday to Friday, excluding public holidays;

    - By emailing us at info@Katies.com.au; or

    - By mail addressed to Katies, 151-163 Wyndham Street, Alexandria NSW 2015 Australia or other address we notify from time to time.

  • Notices to you

    We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

  • Excusing events

    You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

  • Entire Agreement

    These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

  • Alterations

    We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.

  • Applicable law

    These Terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention 1980) does not apply.


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Afterpay T&Cs

  • This Agreement is a contract between you and Afterpay Pty Ltd ACN 169 342 947.

    Afterpay is only available on Katies Australia online purchases and can be returned Online Only. To see our full returns policy, click here.

    Click here to see full Afterpay Terms and Conditions

    Click here to see Afterpay Frequently Asked Questions.


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