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ONLINE PURCHASES - EXCHANGES

We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local Katies store or return your item and place a new order for the different size, colour or item.

 

 

AFTERPAY

If a product is not right, you can return any item you are unhappy with back to Katies in accordance with our standard Online Returns policy. Afterpay is only available on Katies Australia online purchases and can be returned Online Only. Please download a form to complete and return via Australia Post.

 

Refunds will be processed and communicated to you (the customer) via Afterpay shortly after Katies processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

 

This Agreement is a contract between you and Afterpay Pty Ltd ACN 169 342 947.

 

Click here to see full Afterpay terms and conditions

 

 

GIFT VOUCHERS AND CREDIT NOTES

Katies are not responsible for the loss or theft of gift vouchers and credit notes and therefore they are not replaceable. Gift vouchers and credit notes are not redeemable for cash.

 

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

*Up to 4 refunds per Paypal account on eligible purchases. A Cap of $45 per refund request applies.

 

THE SERVICE IS AVAILABLE AT NO ADDITIONAL COST TO PAYPAL ACCOUNT HOLDERS WHO HAVE REGISTERED FOR IT AT WWW.PAYPAL.COM.AU/RETURNS

 

 

HOW DO I MAKE A REFUND REQUEST?

To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new.

 

If any document is missing, you'll need to submit it within 7 days of your initial submission.

 

The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new.

 

The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the Paypal transaction ID; and

 

A copy of your return shipment receipt that shows the amount you paid.

 

If you use a service that tracks shipment, the receipt should also show the seller's address;

 

If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller's address.

 

If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller's address.

 

If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller of PayPal, showing the amount refunded to you.

 

Documents must be clearly legible and emailed to paypalaureturns@telusinternational.com. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.

 

 

HOW WILL I BE REFUNDED?

If your Refund Request is accepted, you will receive a refund directly to your PayPal account.

 

HOW WILL I KNOW IF MY REFUND REQUEST IS ACCEPTED?

 

Paypal will send you a:

• confirmation of receipt of your Refund Request: Within 1 business day.

• notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request.

• refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request.

 

FOR MORE INFORMATION ON THE PAYPAL REFUNDED RETURNS SERVICE, SEE THE GENERAL CONDITIONS OF USE.

 

The Refunded Returns Service is offered by PayPal Pty. Ltd, in partnership with TELUS International Europe, the service provider.

 

To access Paypal's, privacy policy, please click here.

 

 

OTHER CONCERNS REGARDING YOUR ONLINE ORDER?

If you have any further questions, please contact us.