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RETURNS & EXCHANGES

 

 

 

We hope you love your new Katies purchase. If for any reason your purchase isn’t suitable, we’d be happy to offer you a refund or exchange.

 

 

• Unworn and unused items in their original condition and original tags attached may be returned upon presentation of the original receipt within 30 days of purchase date.

 

• Refunds will be processed using original tender type. EFTPOS and Credit Card refunds must be processed against the original card details used for the transaction.

 

• For health reasons, there are no returns or exchanges on the purchase of earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), repair, exchange or credit note.

 

• Sale items are subject to the same returns policy.

 

 

Exchanges or Returns can be processed in any of the following 3 easy ways:

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POST OFFICE RETURNS

Please return your online order directly at an Australia post office.

 

 

KATIES ONLINE RETURNS

Please return your online order directly at an Australia post office.

 

 

Specialty Fashion Group

151-163 Wyndham Street

Alexandria NSW 2015

 

 

If you chose to return your item via the post office, please ensure you use a trackable service, so you are able to track your order if necessary.

 

All return costs are to be paid by the customer.

 

Katies is not responsible for any missing returns.

 

 

ONLINE PURCHASES - EXCHANGES

We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local Katies store or return your item and place a new order for the different size, colour or item.

 

 

GIFT VOUCHERS AND CREDIT NOTES

Katies are not responsible for the loss or theft of gift vouchers and credit notes and therefore they are not replaceable. Gift vouchers and credit notes are not redeemable for cash.

 

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

*Up to 4 refunds per Paypal account on eligible purchases. A Cap of $45 per refund request applies.

 

THE SERVICE IS AVAILABLE AT NO ADDITIONAL COST TO PAYPAL ACCOUNT HOLDERS WHO HAVE REGISTERED FOR IT AT WWW.PAYPAL.COM.AU/RETURNS

 

 

HOW DO I MAKE A REFUND REQUEST?

To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at www.paypal-returns.com/hc/en-au/requests/new.

 

If any document is missing, you'll need to submit it within 7 days of your initial submission.

 

The completed online claim form submitted via www.paypal-returns.com/hc/en-au/requests/new.

 

The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the Paypal transaction ID; and

 

A copy of your return shipment receipt that shows the amount you paid.

 

If you use a service that tracks shipment, the receipt should also show the seller's address;

 

If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller's address.

 

If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller's address.

 

If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller of PayPal, showing the amount refunded to you.

 

Documents must be clearly legible and emailed to paypalaureturns@telusinternational.com. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.

 

 

HOW WILL I BE REFUNDED?

If your Refund Request is accepted, you will receive a refund directly to your PayPal account.

 

HOW WILL I KNOW IF MY REFUND REQUEST IS ACCEPTED?

 

Paypal will send you a:

• confirmation of receipt of your Refund Request: Within 1 business day.

• notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request.

• refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request.

 

FOR MORE INFORMATION ON THE PAYPAL REFUNDED RETURNS SERVICE, SEE THE GENERAL CONDITIONS OF USE.

 

The Refunded Returns Service is offered by PayPal Pty. Ltd, in partnership with TELUS International Europe, the service provider.

 

To access Paypal's, privacy policy, please click here.

 

 

OTHER CONCERNS REGARDING YOUR ONLINE ORDER?

If you have any further questions, please contact us.