Client

Returns Policy


POST OFFICE RETURNS

Please return your online order directly at an Australia post office.

KATIES ONLINE RETURNS
Specialty Fashion Group 
151-163 Wyndham Street 
Alexandria NSW 2015 

If you chose to return your item via the post office, please ensure you use a trackable service, so you are able to track your order if necessary.
All return costs are to be paid by the customer.
Katies is not responsible for any missing returns. 

ONLINE PURCHASES - EXCHANGES

We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local Katies store or return your item and place a new order for the different size, colour or item.

Note: To protect your health and the health of others, we do not refund or exchange for change of mind on pierced earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), repair, exchange or credit note.


GIFT VOUCHERS AND CREDIT NOTES

Katies are not responsible for the loss or theft of gift vouchers and credit notes and therefore they are not replaceable. Gift vouchers and credit notes are not redeemable for cash.

OTHER CONCERNS REGARDING YOUR ONLINE ORDER?

If you have any further questions, please contact us.
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