Shipping Policy
Katies only ships within Australia and New Zealand. Orders of $100 or more qualify for free shipping. Free shipping is applied to orders at the online checkout when the subtotal is $100 or more after all vouchers and discounts have been applied. Orders under $100 incur a standard flat rate shipping charge of $10. Offer is subject to change at any time at Katies’ discretion.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense. Katies is unable to deliver to a P.O. Box.
All deliveries will be received within 5 business days of the dispatch date, with 2 day delivery to Metro areas within Australia. Please allow up to 20 days from date of order if delivery is to New Zealand. This is to cover international freight processing time. Orders will ship within 48 hours of time of order however there may be delays in dispatch throughout sale periods as our warehouse is dealing with a higher than usual volume of orders
If there is an inventory issue with your order there may be time delays before dispatch. It is the responsibility of the customer to inform Katies if an order does not arrive either by emailing info@Katies.com.au or calling 1800 151 110 Please allow 10 days from order date to enquire if your orders has not yet been delivered within Australia. Please allow 20 days from order date if from New Zealand. We are then able to lodge an enquiry with the courier on your behalf to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are liable for actions thereafter the couriers said delivery. If you choose to sign for your item you will generally need to be available between 7am and 5pm to receive the delivery. Upon an unsuccessful delivery attempt by the courier, they will leave a card for you to sign authorising the next delivery attempt to be left at your nominated address without you being present.
You also have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location in your My Account area or on the checkout page before processing your order and paying. Just remember this will be your preferred delivery address so you will need to change it back if sending your next online order to a new location.
Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Katies is not responsible to cover freight costs incurred by the customer for refunds or exchanges or cover the redelivery costs for exchanges.
Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund by signing in to your
My Account page online. You can also exchange for another item by contacting
info@katies.com.au. Katies will pay all freight charges on faulty items. See our full
Returns Policy.