Delivery Info

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

Please note that dispatch delays may be experienced during sale or promotional periods due to a higher than usual volume of orders.

You have the option to have your item delivered with or without a signature of receipt. If an unsuccessful delivery attempt is made by the courier, they will leave a calling card for you. You have the option to sign this giving authorisation for your order to be left unattended in the event that you’re not home at the next delivery attempt.

If you select to have your order delivered without a signature, you will need to provide instructions at checkout of the secure location where your parcel can be left. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated delivery address.

Tracking Your Order

Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

Please allow up to 24 hours for your tracking number to be activated.

 You can also track the status of your order for Australia Post or for Toll.

Partial Orders

Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.

Lost or Damaged Goods

It is your obligation to ensure the correct delivery address details have been entered at the time of ordering. Katies is not liable for any costs associated with resending an order due to delivery address details being incorrect.

If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

Click & Collect
This delivery option enables you to shop online and pick up your purchase in your nominated Katies store for free. Simply select your preferred pick up store in the online checkout. Your order will be prepared for collection at your nominated store.

Orders will be available for collection within 3-10 working days from the date of order (please allow up to 10 working days for WA orders).

You will receive an email and SMS with a unique pick up code when your order is ready for collection.

-- Possible Delayed Deliveries --
Please allow 2-5 extra days for delivery during Peak holiday trading to accommodate for public holidays, limited staffing and delays from delivery providers. We appreciate your patience!

Christmas Delivery

For the best chance of delivery before Christmas, please place your online order by the following dates:

Metro Areas – 20 December 2016 

Non Metro Areas – 16 December 2016 

Christmas Returns & Exchanges

We’ve extended our returns policy over the holiday  period so you can relax.

Items purchased in December 2016 can be returned anytime in January 2017, including SALE items. 

Contact Customer Care Track your Nz Order here Track your Australian Metro Order here